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Membership & Visitor Welcome Assistant

Job Reference: 51154237-2
Date Posted: 5 January 2018
Recruiter: National Trust
Location: Florence Court Demesne, County Fermanagh
Salary: £8.15 Per Hour
Sector: Call Centre / Customer Service

Job Description

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it's your role to ensure that every aspect of our visitor experience is going to delight our customers.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

What it's like to work here

Florence Court is a large 18th-century house and estate located 8 miles south-west of Enniskillen, County Fermanagh, Northern Ireland. It is set in the foothills of Cuilcagh Mountain. The nearby village is distinguished by the one-word name Florence Court. It is owned and managed by the National Trust and is the sister property of nearby Castle Coole. The other National Trust property in County Fermanagh is the Crom Estate.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You'll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You'll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you'll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Who we're looking for

To be fantastic in this role you'll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
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